How We Work

INITIAL MEETING We listen to your requirements ensuring that the end product is right for you. We take great pride in treating every order as if it’s our first. We understand that the Printing Industry is highly competitive, but it is possible to have the right product, with the right service, at the right price.
NO OBLIGATION QUOTE We will endeavour to submit prices to you within 2 – 3 hours of your request. We will advise if there is a cheaper, more suitable product and quantity, which would make ordering more cost effective. Above all, we do not hard sell, you will be contacted once after the initial quote is submitted.
DESIGN & ARTWORK Ideally you will supply a press ready PDF, however, dependent upon product, origination may be included in the price, this will be stated on the quote, if not, artwork charges are subject to sight of copy. Using the Pantone Matching System (PMS) we can print any spot colour(s) or use Four Colour Process (CMYK).
PRODUCTION As a broker we have access to many trade houses throughout the UK, this enables us to supply virtually anything that is ink on paper. By building up a good working relationship, we can react to an urgent order. For larger quantities we have access to warehousing, allowing you to take advantage of better prices, without the storage problem.
CUSTOMER SERVICE We want you to tell everybody what a wonderful experience it was dealing with us. We will keep you informed of any developments, we will gladly change your requirements (where possible) with a smile, not a grimace. We think customers are great not a pain!
DELIVERY For small local deliveries we use our own van. Where appropriate, national parcel couriers will be used, ensuring your goods are delivered quickly and with care. We can cater for out of hour’s deliveries, which may incur an extra charge.

“Over the past year I have used Focus several times for several design and print projects. They have always been extremely helpful, professional, on budget and on time. I am very happy to continue to use their services and have no hesitation whatsoever in recommending them to others.”

www.follyinntowcester.co.uk

Robert Jackson,
The Folly Inn, Towcester

 

“We have used Focus Forms for a number of years and have always had an excellent response time along with clear concise advice, fair quotes and attention to detail which is invaluable to our company and therefore we would recommend them without doubt”

www.valhallapcs.com

 

Brenda Patterson, Valhalla Private Client Services LLP

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